Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Coverage

We currently ship across India.

Delivery Time

Estimated delivery timelines:

• Metro Cities: 3–7 business days
• Other Cities and Towns: 5–10 business days
• Remote Locations: 7–14 business days

Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

• Free shipping on orders above ₹[Amount]
• Orders below ₹[Amount] may incur shipping charges displayed during checkout.

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS.

Damaged Packages

If you receive a damaged package, please contact us within 48 hours of delivery with photographs of the package and product.

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Return & Refund Policy

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with original packaging, tags, and accessories.
• Proof of purchase is required.

Non-Returnable Items

Returns will not be accepted if:

• The product has been used or damaged after delivery.
• Original packaging or tags are missing.
• The return request is made after the return period.

Refunds

After inspection and approval of the returned item, refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method.

Exchanges

Exchanges may be offered subject to stock availability.

Return Request

To initiate a return, contact:

Email: support.isbafootwear@gmail.com