Shipping policy

Shipping Policy

Effective Date: August 16, 2026

At ISBA Footwear, we are committed to delivering your order safely and conveniently across India. Please read the following shipping terms before placing your order.

1. Shipping Availability

We currently offer shipping across India.

All eligible orders are shipped to the delivery address provided by the customer during checkout.

2. Shipping Charges

Free standard shipping is available across India.

If additional delivery options such as Express or Next-Day shipping are available for your location, the applicable shipping charges and delivery options will be displayed at checkout before you complete your purchase.

3. Delivery Time

Our standard delivery time is approximately 3–5 business days after your order has been processed and dispatched.

For selected locations, Next-Day and Express delivery options may be available at checkout.

Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking link via email.

You can use the tracking information to follow the status of your shipment until it is delivered.

If you have not received tracking information after your order has been dispatched, please contact our customer support team.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Contact telephone number

ISBA Footwear cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

6. Delivery Delays

While we make every effort to deliver orders within the estimated delivery period, actual delivery times may occasionally be affected by:

  • Courier delays

  • Severe weather

  • Public holidays

  • Natural events

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Remote or difficult-to-service locations

  • Other circumstances outside our reasonable control

In such cases, we appreciate your patience while the courier completes delivery.

7. Undelivered or Returned Shipments

If a shipment cannot be delivered because of an incorrect address, repeated delivery attempts, refusal to accept the package, or the recipient being unavailable, the shipment may be returned to us.

If your order is returned to ISBA Footwear, please contact our support team so that we can assist you with the next steps.

Additional shipping charges may apply if a shipment needs to be sent again due to incorrect information provided by the customer.

8. Damaged Packages

If you receive a package that appears to be seriously damaged or tampered with, please contact us as soon as possible.

Where possible, take photographs of the package and the product and provide them to our support team so that we can investigate the issue with the delivery partner.

9. Contact Us

For questions regarding shipping or your order, please contact us at:

Email: support.isbafootwear@gmail.com

Website: https://isbafootwear.com/

We will be happy to assist you with your order and delivery-related questions.

10. Policy Updates

ISBA Footwear reserves the right to update or modify this Shipping Policy when necessary. Any changes will be published on this page with the updated effective date.

ISBA Footwear
Premium Footwear for Every Step
Shipping across India